How we work together, providing training and support for your website in our ongoing relationship.

Excite Care

Security and stability are the foundations of a good online marketing strategy. Let us take the headache out of keeping your website backed up and secure.

Ongoing phone and email support

Access to 30+ current WordPress video tutorials on your website
Communication with your hosting company on your behalf
Review and implementation of WordPress plugin and core updates
Managing regular backups of your website for easy recovery
One business day response for website recovery based on availability and quality of the backup file
Assistance with managing your domain name(s)
DNS hosting (if required)
Your website premium plugins are covered under Excite Media’s development account.
Note: Without this, you need to purchase your own licences per plugin.

Simply let us know within the first month of your website going ‘live’ if you wish to discontinue. This maintenance and website protection program is great value for business support of your website starting at $59/mth excl. gst billed annually.


Excite Media endeavour to support you and your new WordPress website with a number of training initiatives. During your website build your Project Manager will introduce you to your website’s admin interface to help you become familiar with its use. During this process, it is often common for our team to also create small instruction videos on using particular features of your new website.

When your new website launches, the installation will include 30 WordPress training videos that are available to you and your staff to view when they log in to the website. These videos are updated with latest versions of WordPress training while your website is covered under our Excite Care program.
Should you require additional training on using a WordPress website please reach out to your Project Manager who can advise on the best options available. Where needed you can request an introductory training session or we can point you to formal or self-help resources available for ongoing training.

Additional Training Resources

As WordPress is the leading content management system in the world there are many paid and free training services online and via books available from your library or bookstore. In Queensland, the State Library provides residents free access to the Lynda online training courses which include WordPress training.

Click here for more information on Lynda via the State Library.

Your Excite Team can advise on the best training for your needs and experience.