The Role, in a Nutshell...
Are you a tech superhero ready to save the day for clients and teammates alike? We’re looking for someone who thrives on solving the toughest technical challenges, from website glitches to coding conundrums.
But it’s not just about the tech – we want someone who loves working with people and providing exceptional customer service.
In this role, you’ll be a front-line support for our clients (and internal teammates!), troubleshooting and solving their technical issues with a smile and a can-do attitude. You’ll enjoy the satisfaction of hearing the relief in their voice when you fix their problem and make their day.
Whether you’re just starting out or a seasoned pro, there’s always room to learn and grow in this role.
Join our friendly and supportive team where we share knowledge and work together to deliver outstanding results for our clients. If you’re organised, personable, and love the web, let’s chat!
A Day in the Life of a
WordPress Technical Support Specialist
We believe that technical skills and customer service go hand-in-hand, and that’s what this role is all about – join our team and make a difference for our clients!
Our ideal candidate will have the following attributes:
Offering one of Australia’s best rated team cultures, and 100’s of happy clients, the Excite Media team prides itself on being a positive workplace. With initiatives such as a “4 Day Week”, Flexible Hours, and regular WFH opportunities, we will support you in creating a healthy work-life balance.
We couldn’t be prouder of the people we are fortunate enough to call teammates – who have together created such a supportive, caring, and welcoming culture. With a diverse range of skills and specialisations, there’s always something to learn from each other. Visit our team page to meet more of the friendly faces you’ll be working with.
Want to get to know all of us?
To us, our clients are our extended family. We’re grateful for the trust they place in us, and we enjoy seeing the positive changes we create in their businesses. A strong part of our culture is having a positive outlook on the role of clients in an agency – after all, helping clients is what we’re here to do!
Our ideal clients are SME businesses looking to increase their leads. They have a local presence (often multiple locations), and we can use our local marketing expertise to drive traffic to their websites. Our conversion-focussed website principles help to keep our clients’ inboxes full of new enquiries!
Express Your Interest
If this sounds like you, let’s chat!