Digital Marketing Account Manager

The Role, in a Nutshell...

Are you a tech superhero ready to save the day for clients and teammates alike? We’re looking for someone who thrives on solving the toughest technical challenges, from website glitches to coding conundrums.

But it’s not just about the tech – we want someone who loves working with people and providing exceptional customer service.

In this role, you’ll be a front-line support for our clients (and internal teammates!), troubleshooting and solving their technical issues with a smile and a can-do attitude. You’ll enjoy the satisfaction of hearing the relief in their voice when you fix their problem and make their day.

Whether you’re just starting out or a seasoned pro, there’s always room to learn and grow in this role.

If you have a passion for all things web and can roll up your sleeves with HTML, CSS, JavaScript, PHP, MySQL, and WordPress, we’d love to hear from you!

Join our friendly and supportive team where we share knowledge and work together to deliver outstanding results for our clients. If you’re organised, personable, and love the web, let’s chat!

A Day in the Life of a
WordPress Technical Support Specialist
@ Excite

We believe that technical skills and customer service go hand-in-hand, and that’s what this role is all about – join our team and make a difference for our clients!

Your typical week would include:

About You

We understand that not every role is suited to every person – it needs to be a good fit (both ways)!

Our ideal candidate will have the following attributes:

Our Culture

Offering one of Australia’s best rated team cultures, and 100’s of happy clients, the Excite Media team prides itself on being a positive workplace. With initiatives such as a “4 Day Week”, Flexible Hours, and regular WFH opportunities, we will support you in creating a healthy work-life balance.

Our People

We couldn’t be prouder of the people we are fortunate enough to call teammates – who have together created such a supportive, caring, and welcoming culture. With a diverse range of skills and specialisations, there’s always something to learn from each other. Visit our team page to meet more of the friendly faces you’ll be working with.

we're a friendly bunch with arrow thumbnail

Want to get to know all of us?

Our Clients

To us, our clients are our extended family. We’re grateful for the trust they place in us, and we enjoy seeing the positive changes we create in their businesses. A strong part of our culture is having a positive outlook on the role of clients in an agency – after all, helping clients is what we’re here to do!

Our ideal clients are SME businesses looking to increase their leads. They have a local presence (often multiple locations), and we can use our local marketing expertise to drive traffic to their websites. Our conversion-focussed website principles help to keep our clients’ inboxes full of new enquiries!

“The Excite team have completely transformed our business”
Digital Marketing Account Manager
“I would highly recommend and they forever have my trust”
Digital Marketing Account Manager
“I find their work to be thorough and of a high standard”
Digital Marketing Account Manager

Express Your Interest

If this sounds like you, let’s chat!

    We have different levels of this role available from time to time.
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