T’was Excite before Christmas 🎄
On behalf of the entire Excite Media team, we’d like to wish you, your team, and your families a Merry Christmas and a fantastic New Year 🎉🥳
This year was a year unlike any other. Full of uncertainty, concerns, and huge challenges in both our work lives and personal lives.
We were fortunate enough to make it to the end of this year with nothing more than a few “battle scars”, and this would simply not have been the case without the continued support we received from every single one of our clients.
We don’t take that for granted, and we’re extremely grateful.
For this, we each send you our sincere, heartfelt appreciation. Thank you.
The whole team is looking forward to returning next year to help all of our clients hit the ground running and continue to grow in 2021, and beyond.
Our 2020 Christmas and New Year Closing Hours 📆
Our last day in the office will be Friday 18th December and we will return in the new year on Monday 11th January.
We understand you may have questions relating to the Christmas break, so we have compiled some common questions below 👇
If your question hasn’t been answered, please contact us.
Your Questions Answered 💬
“I have some new work for 2021 that I’d like to discuss. Can this be arranged?”
If you have a new project for 2021 that you’d like to discuss, or if you’re referring someone to us, we’re still happy to have a chat over the break or coordinate meetings for the New Year.
Simply fill in our contact form before or during the break and we’ll be in touch to talk about your availability to meet in 2021.
“What if I need help over the closing period?”
Don’t worry, we’re here for you if you need us!
We would ask that anything that isn’t a time-sensitive or urgent matter be held until we return in the new year, to allow our team to have a well-deserved break.
However, we completely understand that some things may be time-sensitive or require urgent assistance.
For any time-sensitive or urgent requests, please don’t hesitate to email us on and someone from our team will respond as soon as possible.
Alternatively, you can use our online support form.
“I have ongoing digital marketing activities/projects with Excite Media, what happens with this work during the break?”
All deliverables that are planned for December 2020 and January 2021 will still be completed within this period.
Our team are working hard behind the scenes to ensure December deliverables are completed ahead of schedule, as well as the planned tasks from the first half of January 2021.
You will continue to receive the full value of your ongoing program during this time.
If there are any concerns, please don’t hesitate to discuss with your Account Manager.
“There are issues with my website/emails/marketing campaigns. What do I do?”
Don’t worry, we’re still around to help!
For all technical support related issues (e.g. broken website, email issues etc), please submit an urgent support request here.
For existing marketing campaign issues, you can also submit a support request here and we’ll make sure your Account Manager is notified as soon as possible.
🎄🎅 Thank you again for your continued support. Have a great Christmas and New Year!