Response Time Guarantee

Have you ever used an email form on the contact page of a website and never received a response? This has happened to me many times, and it certainly makes me think twice about sending emails using those forms again. If I’m going to go to the effort of writing an email, I want a response, and I want it in a timely manner!

I wonder how many people just like me are out there that aren’t using your contact form for the same reason? People want to believe that when they go to the effort of contacting you, they will get a timely response. How can this be done?

Here at Excite Media, we have trialled the following guarantee at the top of our contact form:

We aim to respond to enquires from this form within 4 business hours. If we don’t, please let us know and we’ll send you a bottle of wine for your trouble!

Skeptics would say it’s a coincidence, but since having this sentence on our contact page, we have received more email sales enquiries than ever (and we haven’t yet had to send a bottle of wine!). Why not try us out and see if you can score a free bottle of wine 🙂

Maybe you could try something similar for your contact page? If you have any ideas, suggestions or comments, please make a comment using our new comments feature (part of our new BLOG Module) below.

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