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Email Setup Help

This article will guide you through setting up your POP email account on your computer (please be careful to select the account type as POP rather than IMAP).

There are a number of different versions of Outlook available.  This information page covers the three most common versions are Outlook XP, Outlook 2000 and Outlook Express.

To determine which version you are using, use the “Help” menu and look for an item called “About …”.


Outlook 2007 Setup Instructions

  1. Open Microsoft Outlook 2007
  2. Click "Tools" and then select "Account Settings"


     

  3. In the "Account Settings" window, on the "E-mail" tab, click the "New..." button.

     
  4. On the bottom of the "Add New E-mail Account" check the box for "Manually configure server setting or additional server types", then click "Next >".

     
  5. Make sure that "Internet E-mail" is selected then click "Next >".

     
  6. Compare your setting with the settings shown in the figure below. Replace our name "Bill Smith" with your name and our email address bill@domainname.com with your email address.

     
  7. Incoming Mail Server (POP3) should read mail.yourdomain.com.au (be sure to substitute 'yourdomain' with your domain name).
  8. Outgoing Mail Server (SMTP) will depend on your Internet Service Provided (ISP). Try contacting them to find out the correct setting for this. Please Click Here to see a list of common ISP’s outgoing mail servers. Please contact us if you are unable to contact your ISP and we will offer assistance with this.
  9. Type in your username (as provided by Excite Media). Your username should be your full email address.
  10. Type in your password (as provided by Excite Media).

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Outlook XP Setup Instructions

  1. Open Microsoft Outlook XP 
  2. Click on Tools 
  3. Click E-mail Accounts 
  4. Select Add a new e-mail account and click Next (See Figure 1 below)

    Outlook XP Email Help
     
  5. Select POP3 and click Next (See Figure 2 below)
     
    Outlook XP Email Help
     
  6. Compare your setting with the settings shown in Figure 3. Replace our name "Bill Smith" with your name and our email address bill@domainname.com with your email address.
     
    Email Help Outlook XP
     
  7. Incoming Mail Server (POP3) should read mail.yourdomain.com.au (be sure to substitute 'yourdomain' with your domain name).
  8. Outgoing Mail Server (SMTP) will depend on your Internet Service Provided (ISP). Try contacting them to find out the correct setting for this. Please Click Here to see a list of common ISP’s outgoing mail servers. However, if you are unable to contact them, you may be able to use mail.yourdomain.com.au for your outgoing server as well.
  9. Type in your username (as provided by Excite Media).
  10. Type in your password (as provided by Excite Media).
  11. Click on More Settings...
  12. Under the General Tab, type in the information that you want your new email account to read (See Figure 4 below)
     
    Outlook XP Email Help
     
  13. Mail Account name can read anything you want your email account to be. You can leave it as mail.yourdomain.com.au, or you can make it simpler for you by typing in something like Bill's Email.
  14. Organization can be left blank, or you can type in your Organization's name.
  15. Reply Email Address should read the same as your email address (bill@domainname.com).
  16. If you choose to use the mail.yourdomain.com.au as your outgoing mail server (instead of your ISP’s), click on the tab that says Outgoing Server (See Figure 5 below)
     
    Outlook XP Email Help
     
  17. Make sure the box is checked that says My outgoing server (SMTP) requires authentication.
  18. Leave it saying Use same settings as my incoming mail server.
  19. Once you've done this, click OK
  20. Click Test Account Settings... to make sure that your email address is working properly. If it comes back with an error, make sure that you have everything set up correctly again. If it works properly, click Next.
  21. Now you can click on Finish and your new email should work. You can send a test email to someone to make sure it is working properly.

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Outlook 2000 Setup Instructions

  1. Open Microsoft Outlook 
  2. Click on Tools 
  3. Click Accounts (Some versions say Services) 
  4. Click the Mail tab, select Add, and then select Mail. (See Figure 1 below)
     
    Outlook 2000 Email Help
     
  5. Enter a display name. This is what will appear in the From line on your outgoing messages.
  6. Click Next.
  7. Enter the email address for the account you are setting up. (e.g. bill@domainname.com)
  8. Click Next.
  9. My incoming mail server is a POP3. (See figure 2 below)
  10. Incoming Mail (POP3, IMAP or HTTP) server should read: mail.yourdomain.com.au (be sure to substitute 'yourdomain' with your domain name).
  11. Outgoing Mail Server (SMTP) will depend on your Internet Service Provided (ISP). Try contacting them to find out the correct setting for this. However, if you are unable to contact them, you may be able to use mail.yourdomain.com.au for your outgoing server as well.
     
    Outlook 2000 Email Help
     
  12. Select Next.
  13. Type in your username (as provided by Excite Media).
  14. Type in your password (as provided by Excite Media).
  15. Make sure Remember Password is checked.
     
    Outlook 2000 Email Help
     
  16. Click Next. 
  17. The Internet Connection Wizard may appear. If so, select the appropriate button for your computer. (Most broadband users will click Connect using my local area network (LAN)
     
    Outlook 2000 Email Help
     
  18. Click Finish. 
  19. You should now see the account you have just created listed. (See figure 5 below) 
  20. Click on the account and select Properties.
     
    Outlook 2000 Email Help
     
  21. Under the General tab, put the same thing that is in Email address into Reply address. (See figure 6 below) 
  22. Make sure include this account when receiving mail or synchronizing is checked.
     
    Outlook 2000 Email Help
     
  23. If you choose to use the mail.yourdomain.com.au as your outgoing mail server (instead of your ISP’s), click on the Servers tab. (See figure 7 below) 
  24. Make sure the box labelled My server requires authentication is checked.
     
    Outlook 2000 Email Help
     
  25. Click OK.
  26. Click Close. 
  27. Send a test email to see if the account is functioning properly.

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Outlook Express Setup Instructions

  1. Open Outlook Express
  2. Click on Tools
  3. Click Accounts
  4. Click the Mail tab, select Add, and then select Mail. (See Figure 1 below)
     
    Outlook Express Setup Help
     
  5. Enter a display name. This is what will appear in your outgoing messages. 
  6. Click Next.
  7. Select I already have an email address I would like to use. (Outlook Express 6.0 skips this step.)
  8. Enter the email address for the account you are setting up. (ex. bill@domainname.com)
  9. Click Next.
  10. My incoming mail server is a POP3. (See figure 2 below)
  11. Incoming Mail (POP3, IMAP or HTTP) server should read: mail.yourdomain.com.au (be sure to substitute 'yourdomain' with your domain name).
  12. Outgoing Mail Server (SMTP) will depend on your Internet Service Provided (ISP). Try contacting them to find out the correct setting for this. However, if you are unable to contact them, you may be able to use mail.yourdomain.com.au for your outgoing server as well.
     
    Outlook Express Setup Help
     
  13. Select Next. 
  14. Type in your username (as provided by Excite Media). 
  15. Type in your password (as provided by Excite Media).
  16. Make sure Remember Password is checked.
     
    Outlook Express Email Help
     
  17. Click Next.
  18. Click Finish.
  19. You should now see the account you have just created listed. (See figure 4 below)
  20. Click on the account and select Properties.
     
    Outlook Express Setup Help
     
  21. Under the General tab, enter the same information that you see in the E-mail address space into the Reply address space. (See figure 5 below) 
  22. Make sure the box labelled "Include this account when receiving mail or synchronizing", is checked.
     
    Outlook Express Email Setup
     
  23. If you choose to use the mail.yourdomain.com.au as your outgoing mail server (instead of your ISP’s), click on the Servers tab. (See figure 6 below) 
  24. Make sure the box labelled "My server requires authentication is checked"
     
    Outlook Express Email Setup
     
  25. Click OK.
  26. Click Close. 
  27. Click the Send/Receive button at the top of your screen to see if the account functions properly

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Apple Mac Mail

  1. Open Mac Mail.
  2. On the Mail menu click Preferences. Then click Accounts.
  3. Click the Add (+) button to add an account.
  4. Choose POP from the Account type pop-up menu.
  5. On the "Description" line fill in a name or description that you would like to associate with this account. This is used by Mail for display purposed so can be set to anything.
  6. On the "Email Address:" line fill in your email address.
  7. On the "Full Name:" line fill in your name. This is what will be displayed in the "From" section when people receive an email from you.
  8. On the "Incoming Mail Server:" line fill in mail.yourdomain.com (replace yourdomain.com with your actual domain).
  9. On the "User Name:" line fill in your full email address.
  10. On the "Password:" line enter the password (as provided to you by Excite Media)
  11. In the pop-up menu next to "Outgoing Mail Server (SMTP):" choose add server. The SMTP Server Options window will appear.
  12. The setting for "Outgoing Mail Server:" will depend on your Internet Service Provided (ISP). Try contacting them to find out the correct setting for this. Please Click Here to see a list of common ISP’s outgoing mail servers. Please contact us if you are unable to contact your ISP and we will offer assistance with this.
  13. Authentication is not required if you are using your ISP's Outgoing Mail Server.
  14. The Mail preferences window can now be closed.

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Apple iPhone

  1. Select the "Settings" option form the home screen of your iPhone.
  2. Once in your settings section, select "Mail, Contacts, Calendars".
  3. Under "Accounts" select the "Add Account" option.
  4. On the "Add Account" page select "Other".
  5. Click on the "Add Mail Account" button.
  6. On the "New Account" screen fill in the details of your account as indicated:
        * Name: this is the name you wish to display when you send emails form your phone
        * Address: your full email address
        * Password: the password provided to you by Excite Media
        * Description: what you would like this account to be listed as in your iPhone's email accounts list
     
  7. Once you have entered these details, select "Save". The iPhone will now attempt to automatically retrieve the server settings, however this function will not work so they need to be added manually. The first step in configuring this is to select "POP" as the mail account type.
  8. Once you've selected "POP" scroll down the page and enter the following information:

    Incoming Mail Server
        * Hostname: mail.yourdomain.com (be sure to substitute 'yourdomain' with your domain name)
        * Username: your full email address (this field should already be populated based on you entering these details earlier)
        * Password: (this field should already be populated based on you entering these details earlier)

    Outgoing Mail Server
        * Hostname: mail.yourdomain.com (be sure to substitute 'yourdomain' with your domain name)
        * Username: your full email address
        * Password: the password provided to you by Excite Media
     
  9. Once you've entered all the information, select the "Save" button. You will then get a popup asking if you want to set the account up without SSL. Select "Yes".
  10. You should now see your email account in your accounts list.
  11. By default the iPhone configures itself to leave messages on the server after a POP send/receive. This should generally be left as it is otherwise the message you download on your iPhone will not also get delivered to your main computer. However, this setting can be adjusted by opening the setting page for the account again, scrolling down and selecting "Advanced" and then adjusting these additional settings as required.

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